Showing posts with label voicemail software. Show all posts
Showing posts with label voicemail software. Show all posts

Wednesday, March 30, 2011

Home Business: Phone System Enhancements

Software for Getting Your Home Office Running (Part 4 of 5)

Give your business a professional sound with simple phone system enhancementsYou’re home office is coming along very well. You have your accounting system and VoIP phone number. Now it's time to think about the additional features you might need to complete your phone system and give your business a professional sound. For example, you can add a voicemail system to answer calls for you, or maybe an on-hold message player for that added level of credibility if you need to put someone on hold while you look something up or take another call.

Those extra audio queues really can help you sound like a larger more professional organization right out of the gate. When callers are on hold, even for just 30 seconds, it is a perfect opportunity to make an impression, create interest, and strengthen your brand image. Every entrepreneur can appreciate the importance of building their brand and strengthening business relationships. IMS telephone on hold software lets you easily play those custom messages to anyone who is put on hold.

There’s only one piece of software you need to put it all together. IVM Voicemail Software can be used to create a custom answering solution, and will work with your standard telephone lines, VoIP services, or both. You can use IVM to play a menu to callers, redirect incoming calls outside of office hours, or as an answer machine. Recorded messages can be played at any time, forwarded to an email address, or accessed remotely. Even if you are on the road you can still easily access your messages, making it easier to stay in touch with all your business contacts.

IVM not only handles voicemail but can also be used as a more sophisticated automated attendant and interactive voice response system (IVR). This means it will easily grow with your small business by providing an answering machine today, and help you direct and transfer calls through a larger PBX phone system when you have several employees tomorrow.

Monday, August 16, 2010

VoIP and Telephony Roundup

VoIP software blog postsSince NCH is a leader in telephony and VoIP software, we want to give you as much information about these topics as possible in one place. Whether you are Wondering if Your Phone Got Left Behind in the Digital Transition, or if you are working on putting together a complete phone system for your home or office, here are some articles we have compiled over the last few months that will help you along the way:
For more information about our different telephony software products that you can use to create a custom phone system solution, go to: www.nch.com.au/phone/index.html

Thursday, June 17, 2010

Speech Commands in IVR Telephone Systems

interactive voice response speech commands In the most recent version of IVM interactive voice response software, v5.03 added a new speech recognition feature that allows the automated system to accept speech commands in addition to key presses as responses. This gives callers added flexibility when navigating an IVR system.

IVM is a powerful interactive phone system perfect for a variety of tasks from setting up an information hotline to a voicemail system or automated attendant. We hope that users will find this new option a convenient feature in designing useful and user-friendly call flow patterns for their interactive telephone systems.

Read more about best practices in designing an interactive voice response system.